Useful Links
Local Services
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Family Information Service (Surrey)
The Family Information Service for Surrey: https://www.surreycc.gov.uk/children/support-and-advice/families
Report a concern about a child or young person
If you think that a child is in immediate danger you should call 999.
If your query or request for support is for an adult (18 years and over), please contact Adult Social Care.
Children's Single Point of Access (C-SPA)
If you are a child or young person being abused or neglected, or an adult who is concerned about a child or young person's safety and wellbeing, you can contact the Children's Services 'Single Point of Access' between 9am to 5pm on Monday to Friday.
- Phone: 0300 470 9100
- Email: cspa@surreycc.gov.uk
For people with hearing or speech impairments:
- Text line: 07527 182861
- Sign Language Video Relay Service
During evenings, weekends and bank holidays, the Emergency Duty Team is available:
- Phone: 01483 517898
- Email: edt.ssd@surreycc.gov.uk
For people with hearing or speech impairments:
- Text line: 07800 000388
- Text relay (a speech-to-text translation service): 18001 01483 517898
If you have already been in touch with children's social care services and would like to contact your allocated social worker or family support worker directly, please find your local area number below.
Before making a request for support to Children's Services
- Please consider if the child or young person's needs can be met by services from professionals who are already working with the family, or whether you could use the Surrey Family Information Service website and Surrey Family Information Directory to find support.
- If you are requesting support from Children's Services, please gain consent from the parents or carers beforehand, except where doing so may increase the risk of harm to the child or young person.
- Please download and complete the Request for Support Form. Please see our levels of need document for reference as to what level of support applies.
- Professionals may use the consultation option given on 0300 470 9100 if they are unsure about the course of action.
C-SPA Child Protection Consultation Line
The Consultation Line is open to all professionals who work with families who live in Surrey.
Availability: 9am to 5pm, Monday to Friday
Phone: 0300 470 9100 option 3
Concerns about individuals who work or volunteer with children
Availability: Monday to Friday from 9am to 5pm
Subsequent contact with Children's Services
If you have already been in touch with Children's Services and would like to contact your allocated social worker or family support worker directly, please use your local area number. If you are unsure which borough or district you live in, you can find out using your postcode in this search facility.
North-West Surrey: 0300 123 1630
The north west area covers the following three district and boroughs:
- Surrey Heath (Camberley, Frimley and Bagshot)
- Runnymede (Addlestone, Chertsey and New Haw)
Domestic Abuse
Local Health Visiting Team: Children and Family Health Surrey
Surrey-wide 0-19 Advice Line 01883 340922. Health visiting service : Children and Family Health Surrey (childrenshealthsurrey.nhs.uk)
Substance Abuse and Mental Health Issues
Drugrehab.com is a free web resource that provides information about substance abuse and mental health issues. The parents guide contacts information that every parent should have in order to educate themselves and their child on the dangers of substance abuse.
Family Centre in our area
Family Centre
Surrey Heath Young People and Family Centre, Kingston Road, Camberley GU15 4AF
Home-Start
Home-Start UK: This is the national office for Home-Start in the UK. - https://www.home-start.org.uk/
Other schemes in Surrey
There are eight Home-Start Schemes in Surrey. They take referrals principally on the basis of the borough or district where people live. Below are links to the Schemes and the areas they work in in case you do not live in an area covered by Home-Start Surrey Heath:
Home-Start East Surrey
Home-Start Elmbridge
Home-Start Epsom, Ewell and Banstead
Home-Start Guildford
W: www.hsguildford.org.uk
Home-Start Runnymede & Woking
E: info@homestartraw.org
W: www.homestartraw.org
Home-Start Spelthorne
E: home-startspelthorne@tiscali.co.uk
W: www.home-startspelthorne.org
Home-Start in Waverley
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