Referrals

Home-Start Surrey Heath works alongside statutory agencies and receives referrals from:

Families are also able to self-refer.

Once a family has been referred and a referral form has been completed, our Co-ordinator will visit the family to talk about their needs and to answer any questions.

The Co-ordinator will then match the family with a suitable volunteer, who will visit for 2-3 hours per week.

Referral reasons:

Referral reasons vary and sometimes there is more than one reason for the referral. However they often include one or more of the following:

Referrers’ Comments:

When the visiting ends we ask the referrers for their comments on the service received. Here are some samples of the views expressed:

"Much more than support – focussed on what the family really needed to help improve confidence and self-esteem plus practical help. Excellent help to this family to enable the parent to enjoy her child"

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"If the volunteer had not been there, there would have been less development of child and more family stress - very satisfied with the service"

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"This was a very difficult time for the family and Home-Start helped her come to terms with the situation"

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